Privacy Policy

This Privacy Policy ("Policy") describes how Pusay888 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the User", "the Member") who access or use our online gaming platform at pusay888.cam.

Pusay888 takes the privacy and security of your personal data seriously. We operate in accordance with applicable data protection principles, including those governing electronic personal data in the context of online services and financial transactions. This Policy sets out your rights and our obligations in clear terms so you can make informed decisions about your relationship with our platform.

By registering an account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• Personal Data — Any information that identifies or could reasonably be used to identify a living individual, including name, email address, date of birth, residential address, financial account details, device identifiers, and IP addresses.
• Processing — Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion.
• Data Controller — The entity that determines the purposes and means of processing personal data — in this case, Pusay888.
• Data Processor — A third party that processes personal data on behalf of the Data Controller under a contractual obligation.
• Consent — Freely given, specific, informed, and unambiguous agreement by the data subject to the processing of their personal data.
• KYC — Know Your Customer — the identity and address verification process applied to account holders prior to withdrawal processing.
• Cookie — A small text file stored on your browser or device by a website to facilitate functionality, analytics, and personalisation.

The data controller responsible for your personal data collected through the Pusay888 platform is the entity operating the brand Pusay888 at pusay888.cam. For all data-related enquiries, requests, and complaints, please contact us using the details provided in Section 16 of this Policy.

Where we engage third-party Data Processors to assist in delivering our services — such as payment processors, identity verification providers, and cloud infrastructure providers — those processors are contractually bound to handle your data only in accordance with our instructions and applicable data protection requirements.

Pusay888 collects personal data across the following categories. We collect only the data that is necessary for the stated purposes:

We collect personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 12 for full details on our cookie practices.
• Third-Party Sources: Identity and fraud-risk data received from licensed identity verification service providers during the KYC process, as well as payment transaction data from our integrated payment processors including DuitNow, FPX, Touch 'n Go eWallet, and others.
• Public Sources: In limited circumstances, publicly available information may be used to supplement identity verification or for fraud prevention purposes.

Pusay888 processes your personal data for the following specific purposes:

1. Account Registration and Management — To create, maintain, and administer your Member account, including verifying your identity and age (21+ requirement) during registration.
2. Service Delivery — To provide access to games, sports betting markets, live casino services, and all other features of the Platform.
3. Financial Transaction Processing — To process deposits, withdrawals, and associated payment records via integrated Malaysian payment channels including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency processors.
4. KYC and Fraud Prevention — To verify your identity, detect and prevent fraudulent activity, money laundering, and other prohibited conduct in accordance with our Terms & Conditions.
5. Responsible Gambling — To monitor gaming behaviour, apply responsible gambling tools such as deposit limits and self-exclusion, and fulfil our duty of care obligations.
6. Customer Support — To respond to and resolve your enquiries, complaints, and support requests submitted via live chat, email, or WhatsApp.
7. Legal and Regulatory Compliance — To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by law.
8. Platform Improvement — To analyse usage patterns, diagnose technical issues, and improve the design, functionality, and content of the Platform.
9. Marketing and Promotions — To send you relevant promotional communications where you have given your consent to receive such communications. You may withdraw consent at any time.

Pusay888 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing necessary to perform our contract with you — i.e., to provide the gaming services you have registered for and to process your transactions.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations, including KYC, anti-money laundering, and age verification requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given and informed consent, primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Pusay888 does not sell or trade your personal data. We may share your data with the following categories of recipients only where necessary and subject to appropriate safeguards:

• Payment Processors: Licensed third-party payment service providers (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfer processors) receive the minimum financial data required to process your deposits and withdrawals.
• Identity Verification Providers: KYC and age verification service providers who assist us in verifying your identity documents and confirming your eligibility to use the Platform.
• Technology Infrastructure Providers: Cloud hosting and data storage providers who process data on our behalf under contractual data protection obligations.
• Anti-Fraud and Security Services: Third-party fraud prevention and cybersecurity services that help us detect and prevent unauthorised account access and fraudulent transactions.
• Legal and Regulatory Authorities: Where we are required to disclose data by law, court order, regulatory authority, or law enforcement body, we will comply with such requirements and notify you where we are legally permitted to do so.
• Professional Advisers: Legal counsel, auditors, and compliance advisers who are contractually bound to confidentiality in connection with advice provided to Pusay888.

In the course of providing our services, your personal data may be processed by servers or service providers located outside Malaysia. Where such transfers occur, Pusay888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles.

Safeguards for international transfers may include contractual clauses binding the recipient to appropriate data protection standards, transfer to jurisdictions recognised as providing adequate data protection, or other mechanisms recognised under applicable law.

Pusay888 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your account's active status plus an additional period as required by applicable law or business necessity.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, in compliance with anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction for accounting and legal compliance purposes.
• Support Communications: Retained for up to two (2) years from the date of the last interaction, to facilitate resolution of any subsequent disputes or follow-up queries.
• Marketing Consent Records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate prior compliance.

Data that is no longer required for any legitimate purpose is securely deleted or irreversibly anonymised. Anonymised, non-identifiable data may be retained for statistical and analytical purposes without time limit.

Pusay888 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or app and our servers
• Encryption of sensitive data stored in our databases, including financial account details and identity document references
• Access controls and role-based permissions limiting employee access to personal data on a strict need-to-know basis
• Two-factor authentication (2FA) available for all Member accounts and mandatory for administrative access
• Regular independent security audits and penetration testing of our platform infrastructure
• Intrusion detection systems and real-time monitoring for suspicious activity
• Formal incident response procedures to contain and remediate any identified data security incident promptly

While Pusay888 applies industry-standard security practices, no system is completely immune to risk. You are responsible for maintaining the security of your own account credentials. Please see Section 5 of our Terms & Conditions for your account security obligations.

Pusay888 uses cookies and similar tracking technologies to operate and improve the Platform, remember your preferences, and analyse usage patterns. The following categories of cookies may be set when you access the Platform:

• Strictly Necessary Cookies: Essential to the operation of the Platform — including session management, login authentication, and security functions. These cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and previously selected payment methods to enhance your experience.
• Analytical Cookies: Collect anonymised data about how Members navigate and use the Platform, enabling us to identify areas for improvement and monitor performance.
• Marketing Cookies: Track your interactions with Pusay888 content to enable relevant promotional communications, where you have provided consent for such tracking.

You may manage your cookie preferences through your browser settings at any time. Disabling certain categories of cookies may limit the functionality or personalisation features available to you on the Platform. Continued use of the Platform following this notice constitutes your acknowledgement of our cookie practices as described above.

As an individual whose personal data is processed by Pusay888, you have the following rights. To exercise any of these rights, please contact us using the details in Section 16. We will respond to verified requests within thirty (30) calendar days.

The Pusay888 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under the minimum age threshold, we will take immediate steps to delete that data and close the associated account.

We apply mandatory age verification checks at account registration and prior to processing any withdrawal. Any Member found to be under 21 years of age will have their account immediately closed, all deposits returned where legally required, and all winnings forfeited in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a person under 21 has registered an account on our Platform, please contact us immediately at [email protected].

Pusay888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered Members via email to the address associated with their account, or by displaying a prominent notice on the Platform.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to remain informed of how we protect your personal data. Your continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact the Pusay888 data team using any of the following channels:

• Email: [email protected] — include "Privacy Request" in your subject line for prioritised routing
• Live Chat: Available on the Platform 24 hours a day, 7 days a week
• WhatsApp: Available in English, Bahasa Melayu, and Chinese — contact details available upon account login
• Response Time: We aim to acknowledge all data-related requests within 2 business days and provide a substantive response within 30 calendar days